The Nature of Handmade Goods
Some products may have slight variations in design and size, this is a natural occurrence in handcrafted goods and one of the many reasons we love it so.
Due to the handcrafted nature, no two designs will be exactly alike giving you a lasting one-of-a-kind product to treasure for years to come.
Shipping Policies
Connected ships via USPS and UPS. At this time, we do not ship to military APO/FPO addresses.
Please call for expedited shipping options.
International and over-sized orders will incur an additional charge. Any applicable duties and taxes will be assessed upon delivery, to be paid by the order recipient for international purchases.
We do not ship over-sized items internationally.
Shipping rates are calculated based on product weights. Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box.
Returns & Refunds
We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange.
All items must be in the condition you received them with all hang tags attached and in the original box. Items that are abused, broken, used, washed or damaged may not be returned.
Your form of payment will be credited for the price of item less the shipping unless the product is determined defective. Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade. The buyer is still responsible for return shipping if the item is being returned because sit does not suite a buyer's particular taste. Your credit will appear after we have received and processed your returned item through our return procedure.
Please send returns to:
Connected
3639 NE Rosa Parks Way
Portland, OR 97211
*include your name, order number and reason for return
If you have further questions you may contact us at customerservice(at)connectedgoods(dot)com or 503-477-4146
