The Nature of Handmade Goods
Our products will have slight variations in design and size, this is a natural occurrence in handmade goods and one of the many reasons we love them so.
No two designs will be exactly alike giving you a lasting one-of-a-kind product to treasure for years to come.
If you are looking for specific dimensions on a product, please contact us so we can assist in finding the right fit.
Shipping Policies
HOLIDAY SHIPPING - Place your orders by Sunday, December 15th for delivery by the 24th. (This excludes international orders as well as Hawaii and Alaska.) We will do our best to fill orders in a timely manner after this date, but will not be able to guarantee prompt delivery. Our shipping warehouse will be closed December 24-29th to enjoy some holiday cheer with our families.
- All US orders excluding Hawaii and Alaska over $250 qualify for free standard shipping with code FREESHIP at checkout. Discount codes cannot be combined with any other offers.
- Once an order is placed we cannot make any changes or cancellations prior to shipping.
- We ship via USPS and UPS. At this time, we do not ship to military APO/FPO addresses as a lot of our products are oversized. Shoot us an email if you are interested in a smaller item for an APO/FPO address.
- Please email for expedited shipping options.
- International and over-sized orders will incur an additional charge. Unfortunately, we do not know these charges until we have the order and destination. Any applicable duties and taxes will be assessed upon delivery, to be paid by the order recipient for international purchases. Please note: we don't have any control over customs delays and processing times.
- We do not ship over-sized items internationally.
- Shipping rates are calculated based on product weights and dimensions. Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box.
Returns & Refunds
We unconditionally guarantee all unused or defective merchandise for 14 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange.
All items must be in the condition you received them with all hang tags attached and in the original box. Items that are abused, broken, used, washed or damaged may not be returned.
Your form of payment will be credited for the price of the item less the shipping unless the product is determined defective. Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade. No two designs will be exactly alike giving you a lasting one-of-a-kind product to treasure for years to come. If you are looking for specific dimensions on a product, please contact us before purchasing so we can assist in finding the right fit. The buyer is still responsible for return shipping if the item is being returned because it does not suite a buyer's particular taste. The buyer is also responsible for ensuring the product is safely returned. We are not responsible for damaged or lost items during return transit. If you qualify for and apply the free shipping code and then return the items the original cost of shipping will be deducted from the return credit. Your credit will appear after we have received and processed your returned item through our return procedure.
Please send returns to:
Connected Goods
5951 E 18th Street
Suite 110
Vancouver, WA 98661
*include your name, order number and reason for return
If you have further questions you may contact us at customerservice(at)connectedgoods(dot)com
Discount Codes
Discount codes cannot be combined or applied to any previous or post purchases.
Special Orders
Any order with a quantity of 20 or more is considered a special order and final sale. It will not be eligible for cancellations, returns, exchanges or refunds.
This item is fairly made in Africa. Each artisan is able to work from the comfort of their own home and community. The fair payment they receive will not be reduced by traveling expenses, childcare costs or haggled prices. The artisans use their earnings to put food on the table and pay educational expenses for their children.
