The Nature of Handmade Goods
Some products will have slight variations in design and size, this is a natural occurrence in handcrafted goods and one of the many reasons we love them so.
Due to the handcrafted nature, no two designs will be exactly alike giving you a lasting one-of-a-kind product to treasure for years to come.
If you are looking for specific dimensions on a product, please contact us so we can assist in finding the right fit.
Holiday Shipping
Place your orders by Sunday, December 16th for delivery by the 24th. We will do our best to fill orders in a timely manner after this date, but will not be able to guarantee prompt delivery. Our shipping warehouse will be closed December 20-26th to enjoy some holiday cheer with our families.
Shipping Policies
All US orders excluding Hawaii and Alaska over $250 qualify for free standard shipping with code FREESHIP at checkout. Discount code cannot be combined with any other offers.
Once an order is placed we cannot make any changes or cancellations prior to shipping.
We ship via USPS and UPS. At this time, we do not ship to military APO/FPO addresses.
Please call for expedited shipping options.
International and over-sized orders will incur an additional charge. Any applicable duties and taxes will be assessed upon delivery, to be paid by the order recipient for international purchases.
We do not ship over-sized items internationally.
Shipping rates are calculated based on product weights. Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box.
Returns & Refunds
We unconditionally guarantee all unused or defective merchandise for 14 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange.
All items must be in the condition you received them with all hang tags attached and in the original box. Items that are abused, broken, used, washed or damaged may not be returned.
Your form of payment will be credited for the price of item less the shipping unless the product is determined defective. Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade. The buyer is still responsible for return shipping if the item is being returned because it does not suite a buyer's particular taste. Your credit will appear after we have received and processed your returned item through our return procedure.
Please send returns to:
Connected Goods
6700 N New York Ave Ste 220
Portland, OR 97203
*include your name, order number and reason for return
If you have further questions you may contact us at customerservice(at)connectedgoods(dot)com
Discount Codes
Discount codes cannot be combined or applied to any previous or post purchases.
Special Orders
Any order with a quantity of 20 or more is considered a special order and final sale. It will not be eligible for cancellations, returns, exchanges or refunds.
